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Returns, Refunds, Exchanges and Our Guarantee

  • We hope you will be completely satisfied with your Mes Amis product and will therefore refund product cost in full if you are dissatisfied for any reason within 30 days of the receipt of your order. (The only exception, as stated in our Product FAQs, is our customised leashes and collars which are not returnable unless we have made an error in the production.)
  • We are happy to accommodate any requests for product exchanges. Please Contact Us with your request.

Shipping & Handling

  • All domestic orders are shipped USPS Priority. Shipping fees are based on total cost of order:
    • $.01-$50.00 = $7.00 Priority
    • $50.01-$200.00 = $14.00 Priority
    • $200.01-$450.00 = $18.00 Priority
    • Bulk and wholesale orders: Contact Us for pricing.
  • All Canadian orders are shipped USPS First Class. Shipping fees are based on total cost of order:
    • $.01-$100.00 = $20.00
    • $100.01-$200.00 = $42.00
    • $200.01-$450.00 = $56.00
    • Bulk and wholesale orders: Contact Us for pricing.
  • All non-Canadian¬†international orders are shipped USPS First Class. Shipping fees are based on total cost of order:
    • $.01-$50.00 = $25.00
    • $50.01-$200.00 = $62
    • $200.01-$450.00 = $81.00
    • Bulk and wholesale orders: Contact Us for pricing.